Create/Change your User ID:
You may create/change your own User ID to log in to the My Account section instead of using your Customer ID. You may change your User ID as often as you like and use your Customer ID to log in whenever you choose.

Your User ID must start with an alpha character and contain between 7 and 20 characters (the User ID is not case sensitive). We suggest you mix numbers and letters. Please do not use spaces or special characters (such as * / ? ! #).

If you have questions or wish to speak with a customer service representative, please call 1-800-468-3785, Monday–Friday, 9:00 a.m to 9:00 p.m. ET.